Frequently Asked Questions

At Igloo Food, quality is our pride. We ensure freshness through our food handling methods and technology such as deep freezers, flash freezing, vacuum seals, and insulation during transport. 

You may wish to read our customer reviews section for more information on how we have kept our customers happy for all these years. In fact, if you are dissatisfied with your purchase, please contact us within 12 hours from your selected delivery time slot, and we will investigate your claim. Drop us an email with clear pictures, your order number, and a description of what went wrong. 

Do note that refunds, exchanges and credits are done at the discretion of Igloo Food. We reserve the right to refuse unreasonable claims that cannot be supported with proof. 

They are sourced from reputable sources all over the world. Igloo Food also personally samples every product we have, with various methods of cooking, in order to ensure that we only import and distribute quality products. 

We welcome your comments and queries. If it is regarding an order, please include in your email correspondence: 

(i) The order number

(ii) Your name and contact number

Support hours: Weekdays 10:00am- 7:00pm; Saturdays 10:00am - 1:00 pm

Our concierge is closed on Sunday and Public Holidays.

Registrations are optional but with an account, you get to enjoy more promotions, discounts, and updates on upcoming promotions or discounts

If the product is 'out of stock' on our website, you may enter your email on the product page to be notified when the product is back in stock. 

All orders are paid and processed immediately upon confirmation and payment of order on the website. We seek your understanding on this.

You may pay via: 

Internet Banking / ATM Transfer to: OCBC Current Account 201024169N

PayNow

Enter Igloo Food UEN: 201024169D on your PayNow/ PayLah! app to make payment.

We accept all major debit and credit cards from Visa, MasterCard, American Express credit cards.

Please drop us an email at hello@igloofood.com.sg on the 1)Transfer reference number, 2) Order ID,  3)Preferred day of delivery once you have done the payment transfer so we can make arrangements for you.  

Please note that your order will only be confirmed and processed once we have confirmed the payment.

Sorry, we do not accept cash on delivery. Orders are only confirmed and processed upon payment. 

We deliver within mainland Singapore from 10am to 5pm, Monday to Saturday, excluding Sunday and Public Holidays. 

Unfortunately, we are unable to allocate a specific time for delivery as our dispatch services has a planned route for daily deliveries. Drop us a note and let us know your preferred timing and we will try our best to meet your request if possible.

There needs to be someone present who can receive and check on the purchases. As products are perishable, they need to be kept in the refrigerator immediately after receiving.

If no one is at home and there is a missed delivery, we will contact you as soon as we can to reschedule another delivery time.

Please note that we reserve the right to charge you a re-delivery fee of $8.

If theres no response at the door our delivery drivers will give you a call, and will only wait for a maximum of 5 minutes before they leave for the next location. 

If you have opted for us to leave it at the door, we will send you a picture of the baggage once it is done. But please only do this at your own discretion. We are not liable for missing items or any changes in quality during the time your items are left out.